Contact Us

How Can We Help?

The sretyu™ customer-support team is available to assist with questions about our plant-care products, product specifications, order status, shipping, tracking, payments, returns, and refunds.

We aim to respond to customer inquiries within 24 hours. Response times may vary during public holidays or periods of unusually high inquiry volume.

Questions About an Existing Order

When contacting us about an existing purchase, please provide your order number and the email address used during checkout. These details help us locate the relevant order and review your request efficiently.

Please do not send complete payment-card numbers, card security codes, or online banking passwords by email or other customer-support channels.

Problems With Your Order

If your order arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, please contact us promptly.

To help us investigate, provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and the problem, where appropriate.
• Photographs of the exterior packaging and shipping label when the parcel is damaged, incomplete, or incorrect.

After reviewing the information, we will determine an appropriate resolution in accordance with our applicable policies and consumer-protection requirements.

Before Returning an Item

Please contact customer support before sending any product back.

Do not automatically send a return to the registered business address listed above. If a return is approved, we will provide the appropriate return destination and instructions.

Unapproved returns or parcels sent to an address that has not been authorized may be delayed or may not be processed correctly.

Product Questions

For questions about dimensions, materials, product functions, included accessories, or care instructions, please identify the product you are interested in and describe your question as clearly as possible.

Product specifications and included components vary by listing. Please refer to the applicable product page for item-specific information.

Customer Support Availability

Customer service is available from 8:00 AM to 6:00 PM China Standard Time (UTC+8).

We appreciate your patience and the opportunity to help resolve your questions.