Privacy Policy

Last updated: October 24, 2026

This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you visit sretyu.com, place an order, create an account where available, or communicate with our customer-support team.

By using our website, you acknowledge that your information may be processed as described in this policy, subject to applicable law and any consent or other legal basis required for the relevant processing.

1. Information We May Collect

Depending on how you interact with our store, we may collect or process the following categories of information:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.
• Order information: Order number, purchased products, quantities, order value, shipping details, transaction status, returns, and refunds.
• Account information: Information associated with a customer account if account functionality is available and you choose to use it.
• Customer-support information: Messages, questions, photographs, attachments, and other details you provide when requesting assistance.
• Device and usage information: Browser type, device information, IP address, cookie identifiers, and interactions with our website.
• Payment-related information: Information required by Shopify and applicable payment providers to authorize and process transactions.

We do not store complete credit or debit card numbers on our own servers. Payment information is handled through the applicable payment-processing infrastructure.

2. How Information Is Collected

Information may be collected directly from you when you place an order, submit information, or contact us; automatically through cookies, server logs, pixels, and similar technologies; through Shopify, payment providers, shipping carriers, and fulfillment partners; and through analytics or marketing services where enabled and permitted by law.

The information collected depends on the features you use and the choices available to you.

3. How We Use Personal Information

We may use personal information to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipping notices, and tracking information.
• Respond to questions and provide customer support.
• Review returns, refunds, payment disputes, and order-related claims.
• Detect, investigate, and prevent fraud, unauthorized activity, and security incidents.
• Maintain, troubleshoot, analyze, and improve our website and shopping experience.
• Personalize website content and provide marketing communications where permitted.
• Maintain appropriate transaction records and comply with legal, accounting, tax, and regulatory obligations.
• Establish, exercise, or defend legal claims.

We seek to use information for legitimate and appropriate purposes and in accordance with applicable privacy requirements.

4. Cookies and Similar Technologies

Our website and the services supporting it may use cookies, pixels, logs, and similar technologies to support website functionality, shopping-cart operations, checkout, saved preferences, analytics, security, fraud prevention, and advertising where applicable.

Your browser and available privacy controls may allow you to restrict or remove certain cookies. Disabling cookies necessary for store operations may affect shopping-cart functionality, account features, checkout, or other website services.

Where legally required, we will provide appropriate notices and choices regarding non-essential cookies and similar technologies.

5. Service Providers and Information Disclosure

We may disclose personal information to service providers when reasonably necessary to operate our store, complete transactions, or provide requested services. These providers may include:

• Shopify and other e-commerce technology providers.
• Payment processors, banks, and financial-service providers.
• Shipping carriers, warehouses, and fulfillment partners.
• Customer-support and communications providers.
• Website hosting, analytics, security, and fraud-prevention providers.
• Advertising and marketing providers where enabled and permitted.
• Professional advisers, insurers, auditors, and other business service providers where reasonably necessary.

Information may also be disclosed when required by law, in response to valid legal process, to protect rights and safety, or in connection with a business transaction where legally permitted.

6. Sale, Sharing, and Targeted Advertising

We do not rent personal information to unrelated third parties for their independent use.

Depending on the technologies enabled on our website, certain advertising-related disclosures may be considered a sale, sharing, or use for targeted advertising under applicable U.S. state privacy laws, even when no money changes hands.

Where applicable, eligible individuals may exercise available privacy choices through the website's privacy controls or by contacting us using the details listed above.

7. Shopify and E-Commerce Services

Our online store uses Shopify's e-commerce infrastructure. Information necessary to operate the store and complete purchases may be processed by Shopify and other applicable service providers under their respective privacy practices, contractual arrangements, and legal obligations.

Third-party payment, shipping, analytics, and other services may process information as necessary to provide their functions.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including transaction processing, order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and compliance with applicable legal requirements.

Retention periods may vary according to the type of information, the reason for collection, and applicable legal obligations.

When information is no longer reasonably necessary and no legal retention requirement applies, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a portable copy of eligible information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning a privacy request where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to legal exceptions and limitations. We may need to verify your identity and the validity of your request before taking action.

10. Submitting a Privacy Request

To submit a privacy-related request, contact us using the email address listed above and identify the message as a Privacy Request.

Please describe the request and provide enough information for us to identify the relevant account or transaction. Do not include complete payment-card details, security codes, or banking passwords in your request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent's authority and may need to verify your identity directly.

11. Marketing Communications

If you choose to receive promotional emails, you may unsubscribe through the unsubscribe option included in those communications or contact us to request assistance.

Unsubscribing from marketing messages does not necessarily stop transactional communications relating to purchases, payments, shipping, returns, refunds, account security, or customer-support matters where those communications are necessary.

12. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

You should protect your account credentials, use appropriate device security, and contact us if you suspect unauthorized activity involving your account or order.

13. Children's Privacy

Our store is intended for general consumer shopping and is not directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that the matter can be reviewed and appropriate action considered.

14. International Processing

Our business and the service providers supporting our website may operate in different countries or regions. Personal information may therefore be processed or stored in a jurisdiction different from the location from which you access the website.

Where required, international processing and transfers will be handled in accordance with applicable legal requirements and appropriate safeguards.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, platforms, or services.

The collection, use, security, and disclosure of information by those third parties are governed by their own privacy policies and terms. We encourage you to review the applicable policies before submitting personal information to a third-party service.

We are not responsible for the independent privacy practices of third parties to the extent permitted by applicable law.

16. Changes to This Privacy Policy

We may revise this Privacy Policy when our website, services, business practices, technology, or legal requirements change.

The latest version will be published on this page with an updated revision date. Where legally required, we will provide additional notice or obtain consent for material changes.

If you have questions about this policy or wish to exercise an applicable privacy right, please contact us using the details listed above.