Shipping Policy

Last updated: October 24, 2026

This Shipping Policy explains how orders placed through sretyu.com are processed, dispatched, tracked, and reviewed when a shipping or delivery problem occurs.

Order Processing: Normally 2–4 business days.

Busy Periods: Processing may require up to 5 business days.

Estimated U.S. Transit: Generally 10–15 business days after dispatch for supported destinations.

Shipping Charges: Displayed during checkout.

1. Order Processing

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During public holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Order processing time and carrier transit time are separate periods. Processing times do not guarantee a specific dispatch date.

2. Estimated U.S. Delivery

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruptions, holidays, customs procedures, remote destinations, operational delays, and other circumstances outside our reasonable control may affect delivery.

If a delivery estimate changes materially or your parcel appears significantly delayed, please contact customer support.

3. Shipping Charges

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

Any applicable shipping charges will be shown during checkout before the order is completed.

4. Fulfillment and Shipping Origin

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address listed above.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

5. Tracking Your Shipment

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

After a shipping label is created, the carrier may require additional time before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, and available shipping service.

6. Shipping Address Changes

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting an order.

If you discover an error after ordering, contact customer support as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or shipment preparation has started.

Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again, subject to applicable law.

7. P.O. Boxes, APO/FPO Addresses, and U.S. Territories

Shipping availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, and carriers available at the time of purchase.

If an address is supported, the available shipping option will normally appear during checkout.

If no shipping option appears for the address entered, we may be unable to deliver to that destination using the services currently available.

8. Delayed or Inactive Tracking

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or your shipment appears significantly delayed, contact customer support with your order number.

We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.

9. Lost Shipments

If a package appears to have been lost in transit, contact customer support with your order number.

After reviewing the available tracking information and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

Any resolution will be handled in accordance with applicable law and the circumstances of the shipment.

10. Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

If the package still cannot be located, contact customer support with your order number so the circumstances can be reviewed.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim.

11. Damaged, Incomplete, or Incorrect Orders

Contact customer support promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and the problem.
• A photograph of the exterior packaging and shipping label where appropriate.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error.

Please also refer to our Return & Refund Policy for the applicable reporting period and return procedures.

12. International Delivery and Import Charges

Our store primarily serves customers in the United States. Where delivery to another destination is available, the applicable shipping options will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees, or similar charges.

Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient's responsibility, subject to applicable law.

Customers are responsible for reviewing any applicable import requirements for their destination.

13. Questions About Shipping

If you need help with a shipment, contact customer support and include your order number.

We aim to respond within 24 hours. Customer service is available from 8:00 AM to 6:00 PM China Standard Time (UTC+8).