Return & Refund Policy

Last updated: October 24, 2026

This policy explains how to request a return, report an order problem, request an exchange where available, and receive an approved refund for a purchase made through sretyu.com.

Return Window: 30 calendar days after confirmed delivery.

Refund Processing: Usually initiated within 5–10 business days after the returned item has been received, inspected, and approved.

Before Returning: Contact customer support for authorization and return instructions.

1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in this policy and any rights that cannot lawfully be excluded.

To remain within the return period, please contact customer support before the 30-calendar-day period expires.

The return period does not eliminate any additional consumer rights that apply under mandatory law.

2. Starting a Return Request

Before sending an item back, contact us using the email address listed above.

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos, where appropriate.
• Photographs of the exterior packaging and shipping label if the order is damaged, incomplete, or incorrect.

Our customer-support team will review your request and provide return instructions if it is approved. Please wait for authorization before shipping the product.

3. Return Eligibility

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a preference-based return should generally meet the following conditions:

• The product is unused and in its original condition.
• The product is complete and has not been intentionally altered or damaged.
• All original components, accessories, inserts, and included materials are returned.
• The original protective packaging is included where reasonably possible.
• The product remains in a condition that allows reasonable inspection.
• The return is associated with the applicable order number or proof of purchase.

Opening the shipping package does not automatically make a product ineligible for return, provided the item remains unused, complete, undamaged, and otherwise satisfies the applicable requirements.

Please handle planters, grow-light equipment, propagation accessories, monitoring devices, and other plant-care products carefully during inspection. Follow any applicable care and safety instructions when handling electrical components, removable parts, and water reservoirs.

4. Product Variations and Materials

Product appearance may vary slightly due to photography, lighting, display settings, manufacturing tolerances, or material characteristics.

Minor differences in color tone, surface finish, texture, dimensions, or weight do not necessarily indicate a defect.

Natural plant growth, seedling development, and other biological results may vary according to plant variety, light, temperature, water, growing medium, and environmental conditions.

A variation is not automatically a defect. However, this section does not exclude a valid claim where an item is damaged, defective, incorrect, incomplete, or materially inconsistent with its description.

5. Return Address and Authorization

Do not automatically send merchandise to the registered business address listed above.

After your request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.

Unauthorized returns or parcels sent to an incorrect destination may be delayed or may not be processed correctly.

6. Non-Returnable Items

Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as final sale or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing components or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as final sale or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

7. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number, a description of the problem, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution for an error attributable to us, without requiring you to bear additional costs caused by that error.

8. Return Shipping Costs

Preference-based returns: If a return results from a change of mind, personal preference, appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If a return results from a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

9. Returning the Package

For preference-based returns, we recommend using a reliable shipping service with tracking. Retain the shipping receipt and tracking number until the return has been completed.

We cannot guarantee receipt of a return package shipped without tracking or sent to an address that has not been provided by customer support. The customer is generally responsible for a preference-based return package until it reaches the approved return destination.

10. Inspection and Refund Timing

After an approved return arrives at the designated return location, the product may be inspected to confirm that the applicable return conditions have been satisfied.

Once the returned item has been received, inspected, and approved, we will initiate an eligible refund within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

11. Refund Method

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.

12. Exchanges

Exchanges depend on current inventory and product availability.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Any exchange remains subject to applicable consumer rights and the relevant product's availability.

13. Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment. If an order has already been dispatched, the applicable return procedure may need to be followed.

14. Consumer Rights

This policy describes our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

If you have questions about a return, refund, exchange, or order cancellation, please contact customer support using the details listed above.